【www.gbppp.com--经典美文】
国际贸易中经常发生索赔现象。我们现在向贵方提出索赔。我们已经就你们提出的索赔做了仔细研究。昨天我们就化肥问题向贵方提出索赔。关于短重问题，我们已经向你方提出索赔。
Claims occur frequently in international trade.
国际贸易中经常发生索赔现象。
We are now lodging a claim with you.
我们现在向贵方提出索赔。
I've heard that you have lodged a claim against us.
听说你们已经向我们提出了索赔。
We've given your claim our careful consideration.
我们已经就你们提出的索赔做了仔细研究。
We lodged a claim with you on fertilizer yesterday.
昨天我们就化肥问题向贵方提出索赔。
We filed a claim with(against) you for the shortweight.
关于短重问题，我们已经向你方提出索赔。
The Chinese representative and Mr.Bake discussed the claim.
中方代表与贝克先生商谈了索赔问题。
We have received the letters giving full details of this claim.
我们已经收到了内容详尽的索赔信件。
Sometimes the shipping company or insurance company is found to be responsible for the claim. 有时候，船公司或保险公司应负责赔偿。
Words and Phrases
claim 索赔；赔偿；赔偿金
compensate 赔偿，补偿
to make a (one's) claim 提出索赔
to register a (one's) claim 提出索赔
to file a (one's) claim 提出索赔
to lodge a (one's) claim 提出索赔
to raise a (one's) claim 提出索赔
to put in a (one's) claim 提出索赔
to bring up a (one's) claim 提出索赔
to make a claim with (against) sb. 向某方提出索赔
to make a claim for (on)sth. 就某事提出索赔
claims 索赔；债权
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索赔信函写作中20个经典中英文例句
1、I’m afraid you should compensate us by 5% of the total amount of the contract. 贵公司要赔偿我方合同全部金额的百分之五。
2、We regret for the loss you have suffered and agree to compensate you by $500. 我们对你方遭受的损失深表歉意，同意向你们赔偿500美圆。
3、I propose we compensate you by 3% of the total value plus inspection fee.
我想我们赔偿贵方百分之三的损失，另外加上商检费。
4、There are some different types of claims.
索赔有几种不同的类型。
5、This is a claim on quality.
这是质量索赔。
6、We have already made a careful investigation of the case.
我们已经对这个索赔案件做了详细的调查研究。
7、I want to settle our claim on you for the 100 tons of bleached cotton waste, as per Sales Confirmation No. 1254E.
我们想处理一下关于销售确认书第1254E号100吨漂白废棉的索赔问题。
8、We are not in a position to entertain your claim.
我们不能接受你们提出的索赔要求。
9、But we regret our inability to accommodate your claim.
很抱歉我们不能接受你方索赔。
10、Claims for incorrect material must be made within 60 days after arrival of the goods. 有关不合格材料的索赔问题必须在货到后60天内予以解决。
11、We’ve given your claim our careful consideration.
我们已经就你们提出的索赔做了仔细研究。
12、We filed a claim with(against) you for the shortweight.
关于短重问题，我们已经向你方提出索赔。
13、The Chinese representative and Mr.Bake discussed the claim.
中方代表与贝克先生商谈了索赔问题。
14、We have received your remittance in settlement of our claim.
我们已经收到你方解决我们索赔问题的汇款。
15、I’ll write to our home office to waive our claim immediately.
我立即写信给我们的总公司提出放弃索赔。
16、This is a claim on shortweight.
这是短重索赔。
17、This is a claim on delayed shipment.
这是延期装运索赔。
18、Claim on shortweight is caused by packing damage or shortloading.
洛基国际英语
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短重索赔是由包装破损或装运短重引起的。
19、Claim on delayed shipment is that sellers fail to make the delivery according to time schedule. 延期索赔是对卖方没有按时装运货物而提出的索赔。
20、Claim on quality originates from inferior quality of goods or quality changes. 品质（质量）索赔是在货物质量低劣或是质量改变的条件下发生的。
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外贸英语口语：外贸索赔英语
抗议用语
抗议
complaint
错误
error
争执
dispute
对(某人)提出抗议
to make a complaint against a person
关于。有抗议事项
to have a complaint on
关于。收到抗议
to receive a complaint on
关于。重提抗议
to repeat complaints about
关于。提出抗议
to report a complaints on
有提出抗议的正当理由
to have a cause for complaint
无疵可议
to have no complaint to make
对某人提出某种抗议
to complain of something to a person
向某人提出某种抗议
to complain of something againt a person
对某人有提出抗议的事情
to have something to complain of to a person
承认错误
to acknowledge an error
改正错误
to correct an error
解决纠纷
to adjust a dispute
索赔英语
要求索赔
claim for indemnity
指示债权
claim to order
对某某有索赔权
to ahve a claim on
提出索赔
to send in one's claim for compensation||to enter one's claim for compensation ||to put in one's claim for compensation
对某某提出索赔函
to lodge one's claim with a person for||to file one's claim with a person for ||to submit one's claim to a person||to place one's claim before a person
草拟对某人的索赔函||写出对某人的索赔函
to draw up a claim on a person
主张对... 索赔
to lay claim to
对... 提出索赔
to enter a claim for 。 with||to file a claim for 。 with||to put in a claim for 。 with 对... 索赔
to set up a claim to
满足某人的索赔
to satisfy one's claims
估价损失程度
to value a loss
主张索赔
to maintain one's claim
接受某人的索赔
to accept one's claim||to meet one's claim||to entertaim one's claim
承认某人的索赔
to admit one's claim
排除索赔【提出索赔,英文】
to avoid a claim||to obviate a claim
撤回索赔
to withdraw a claim||to waive a claim||to abandon a claim
赔偿英语
依... 对某某赔偿损失
to compensate for losses to a person with||to indemnefy a person against losses with ||to compensate person for losses with||to recompense a person for losses with
反索赔
counter-claim
关于质量的英语句子
我们不得不遗憾地向贵公司报告: 贵公司6月29日售给我公司的虾罐头质量太差, 使我们收到不少抗议。
We regret to have to inform you that the tins of lobster which you sold me on 29 June have caused numerous complaints.
我们实感遗憾, 贵货中一部分受海水浸蚀, 质量减低很多, 特此报告。
We regret to say that a part of the goods, indeed, nearly half, have lost a good deal of their quality by wetting from sea-water.
我们深感遗憾, 然而不得不对贵公司装于货轮"Helenus"号的小麦提出抗议, 因为所运来的货的质量与贵公司成交时所提供的第2345号样品相差甚远。
We are sorry to have to complain of the quality of shipment of wheat, per m.s. "Helenus", but it is far inferior to the sample you sold it on, viz., No.2345.
非常对不起, 贵公司"Asahi"号货轮所运来的砂糖质量实在太差。
We regret to have to complain of the bad quality of shipment of sugar per "Asahi Maru". 与样品不一样
到货与惠送样品并不相同。
The goods submitted do not corresppond with the sample sent.
我们发现每包重量都不够。
We find every bale weighs short.
非常遗憾, 到货确与样品不完全相同。
We greatly regret to say that the goods are not in accordance with your sample. 质量与样品不同。
The quality is not equal to the sample.
包装不良的英语句子
为保持该批水果的质量, 我曾经采取了良好的预防措施, 而今到达贵地时竟如此恶化,实在意想不到。
With regard to the fruit, I am astonished to learn that it arrived in such a bad order, every precaution having, as I considered, been taken to insure its preservation.
这次损害的主要原因可能在于包装不良。
The damage appears to have been mainly caused by the faulty packing of the goods. 我们打开昨天到的10箱玻璃, 非常遗憾地发现有10%破损, 50%呈泡沫状, 几乎大部分均有划伤。
We regret to find on opening up 10 cases of the glass delivered here yesterday that 10% of the sheets are broken, 50% show bubbles, and nearly all are badly scratched.
我们获知这次货品未能让贵公司满意, 甚感遗憾。我公司对在这样短的海运时间中会发生如此不良的后果深感不理解。
We are sorry to learn that this shipment has not given full satisfaction, and we cannot understand how it should have gone out of condition during so short a voyage.
商品更换退还的英语句子
对本件损伤, 不知贵公司将采取什么方式加以补偿, 恳请惠告为荷。
Kindly tell me what steps you are going to take in the way of compensation for the damage.
他们说, 当从公司获得补偿金。
They say they are to receive the compensation money from the company.
我们必须请求贵方以能出售的货物更换该货。
We must ask you to replace them with good salable ones.
请允许我们收到能出售的货物并将原货寄回。
Please let me have a marketable lot in exchange for them.
打折扣或补贴英语句子
贵公司寄售的货物引起众多抱怨, 而且有几位顾客已大量退货。
Your consignments have caused numerous complaingts, and several customers have returned a quantity of them to us.
由于这批寄售的商品中有很多无法使用的, 所以请对原来协商制定的价格做一次大幅度的折扣优待为荷。
As much of this consignment will be practically useless, kindly allow me a liberal discount upon the price agreed uppon.
对本货物, 贵公司是否可考虑同意退货, 或者以折半价格由本公司脱手, 请回复。
Would you kindly let me know if you will take them back, or allow me to sell them at a discount of 50 per cent.
因延迟到货所造成的诸多不便及一切损失, 应由发货人负全部责任。
The inconvenience thus caused is very great, and I hold the owners responsible for any loss which may accrue through this delay.
说明与辨解可能用的英语
我们未收到贵公司所寄的提单及发票, 贵购来函中, 未见该文件的任何附本。请原谅,贵公司在这件事上恐有疏漏。
We have never received a bill of lading or invoice from you, and that if any of your letters to us contained such documents, they must, in some way, have been miscarried. 这种布料实际上不可能按贵公司要求的长度纺织。
It is a practical impossibility to weave such a cloth in the length you now require. 我们相信, 本公司5月3日及本月20日的函件会消除贵公司产生的疑虑。
Our communications of the 3rd May and 20th inst., will, we trust, remove the unfavourable opinion you appear to have formed.
对未送到本公司的函件很难回复, 未收到货物, 无法寄交收据。
It would have been, indeed, difficult to answer letters not delivered to us, or to
acknowledge receipt of goods which never came to our possession.
英语口语培训 /
理赔索赔英语
We are very sorry to inform you that your last shipment is notup to your usual standard. 贵方运到的最后一船产品不符合原来标准，特此奉告。
We shall appreciate your prompt attention to the adjustment ofthis claim.
就。。。。。。，敬请迅速处理。
We would like to submit this claim to arbitration.
本公司要将索赔一事提出仲裁。
If the cargoes cannot be found within a few days, we will file our claim for the full settlement ofthem.
若数日内货物不能运到，我们就提出全额清偿索赔。
A claim for damage will be filed on us together with your surveyor’s report as evidence. 具体索赔要求，将随同公证行的检验报告一起提交我方。
However, the B/L shows that when the shipping company received the goods, they were inapparent good condition. The liability is certainly not on our side.
但货运提单显示船公司收到货时，货物外表良好。因此，该损害我方并无责任。
Since this claim was filed two months after their arrival at your port, we regret that it cannot beaccepted.
你方于该货抵达你港二个月以后，才提出上项索赔，故我方歉难受理。
This consignment is not up to the standard stipulated in the contract. We are now lodging a claimwith you.
这批货的质量低于合同规定的标准，现向你方提出索赔。
We regret very much that you shipped bulk goods not corresponding in quality with the sample. 你们运来的这批货与样品的质量不相符，我们深感遗憾。
One of the cases was badly smashed and the contents were seriously damaged. 其中的一个箱子散架了，里面的东西严重损坏。
We regret that the damages are chiefly due to poor packing which is not adequately reinforced. 很抱歉，损坏主要是由于没有很好加固、包装极差造成的。
There is a difference of 35 tons between the actual landed weight and the invoiced weight of thisconsignment.
这批货的实际重量和发票上的重量相差35吨。
It is natural that you should be responsible for all the losses resulting from the delay shipment. 当然，你方应对延误装运造成的一切损失负责。
According to the surveyor’s report, the damage was due to rough (careless) handling duringtransit.
根据检查员报告，损坏是由于运输中操作不小心造成的。
Please check the matter up and let us have your instruction on the disposition of the incorrectshipment very soon.
请核实此事，并尽快通知我们处理误送货物的指示。
We hold the goods at your disposition.
我们保留货物等候你们处置。
The case was broken and its contents were damaged.
箱子破裂，内装货物受损。
These errors on your part cause us to disappoint our important customers.
你方的这些差错导致我方使一些重要的客户失望。
On examination we found that the goods do not agree with the original sample.
经过检查，我们发现货物与原样品不一致。
When unpacking the case, we found the colour unsatisfactory.
开箱后，我方发现颜色不令人满意。
We find that the quality of your shipment is not in conformity with the agreed specification. 我们发现你方来货的质量与所协定的规格不完全一致。
Upon examination, we found you have sent us the wrong goods.
通过检查，我们发现你方发错了货。
We've given your claim careful consideration.
我们已经就你们提出的索赔做了仔细研究。
We filed a claim with (against) you for the shortweight.
关于短重问题，我们已经向你方提出索赔。 The Chinese representative and Mr. Bake discussed the claim.
中方代表与贝克先生商谈了索赔问题。
We have received your remittance in settlement of our claim.
我们已经收到你方解决我们索赔问题的汇款。
Claims for incorrect material must be made within 60 days after arrival of the goods. 有关错误货品的索赔问题必须在货到后60天内予以解决。
We have already made a careful investigation of the case.
我们已经对这个索赔案件做了详细的调查研究。
I want to settle our claim on you for the 100 tons of bleached cotton waste, as per Sales Confirmation No. 1254E.
我们想处理一下关于销售确认书第1254E号100吨漂白废棉的索赔问题。
We are not in a position to entertain your claim.
我们不能接受你们提出的索赔要求。
We regret our inability to accommodate your claim.
很抱歉我们不能接受你方的索赔要求。
I'll write to our home office to waive our claim immediately.
我立即写信给我们的总公司提出放弃索赔。
I'm afraid you should compensate us by 5% of the total amount of the contract. 恐怕贵公司要赔偿我方合同全部金额的百分之五。
We regret for the loss you have suffered and agree to compensate you by $500. 我们对你方遭受的损失深表歉意，同意向你们赔偿500美元。
I propose we compensate you by 3% of the total value plus inspection fee.
我想我们赔偿贵方百分之三的损失，另外加上商检费。
There are some different types of claims.
索赔有几种不同的类型。
This is a claim on quality.
这是质量索赔。
This is a claim on shortweight.
这是短重索赔。
This is a claim on delayed shipment.
这是延期装运索赔。
Claim on shortweight is caused by packing damage or shortloading.
短重索赔是由包装破损或装运短重引起的。
Claim on delayed shipment is that sellers fail to make the delivery according to time schedule.
延期索赔是对卖方没有按时装运货物而提出的索赔。
Claim on quality originates from inferior quality of goods or quality changes.
品质（质量）索赔是在货物质量低劣或是质量改变的条件下发生的。
Brief Introduction
在执行合同的过程中，签约双方都应该严格履行合同义务。任何一方如果不能严格履行，就会给另一方带来麻烦。在这种情况下，受损失的一方有权根据合同规定要求责任方赔偿损失或采取其他补救措施。受损失的一方采取的这种行动称之为“索赔”，而责任方就受损失一方提出的要求进行处理，叫做“理赔”。 在业务中常见的是买方向卖方提出索赔，如卖方拒不交货、逾期装运、数量短缺、货物的品质规格与合同不符、错发错运、包装不妥、随船单证不全或漏填错发等致使买方遭受损失时，买方可向卖方提出索赔。但是在某些情况下，卖方也向买方提出索赔要求，如买方拒开或迟开信用证、不按时派船、无理毁约等致使卖方遭受损失时，卖方也会向买方提出索赔。【提出索赔,英文】
相关专题:
商务英语口语900句
Basic Expressions
1. Please give our your .
请合理考虑我们的索赔要求。
2. Please examine the matter and send us the goods to meet the shortage as soon as possible.
请调查此事，并尽快将货物发给我们以弥补数量的不足。
3. As regards of your goods, we a compensa- tion of U.S.$10,000.
我们很抱歉你们不满意我们货物的质量。
18. We can you that such a thing will not happen again in future deliveries. 我们保证在以后的交货中不会出现类似的事件。
19. is the ’s report on the three damaged cases.
内附有鉴定人对这破损的三箱货物的鉴定报告。
20. Here’s a report by a well-known lab in Houston, whose is .
这是由休斯顿的一个著名实验室提供的一份检验报告，证据绝对可靠。
Conversations
Dialogue 1
W: Hello, Mr. Brown, how are you? It is nice to see you again.
B: How are you, Mrs. Wang. It certainly is a pleasure to see you again here. I hope you had an enjoyable trip from London.
W: The was really long, but it was comfortable so I do not feel very tired.
B: I am glad that you had a pleasant trip. I hope you are comfortably and find things at the hotel satisfactory.
W: Everything is perfect, thank you. Well, now, Mr. Brown, if you don’t mind, I’ll get to the point.
B: Okay. You want to take up the subject of the arbutus, don’t you?
W: That’s right. You see, Mr. Brown, you have probably been ad- vised of the serious damage done to the last consignment of 60 cases of arbutus. Upon its arrival in London on board the S.S. Cornea, it was found, much to our regret, that about 50% of the cases were leaking. Closer by the Health Officers showed that the contents were considered unfit for human consumption.
-- 布朗先生，你好。很高兴再次见到你。
-- 王小姐，你好。很荣幸在这里又见到你。希望你从伦敦来一路 旅途愉快。
-- 飞行时间虽长，但客机非常舒适，所以也不觉得很累。
-- 我很高兴你旅途愉快。希望你住得舒适，旅馆设备都还觉得满意。
-- 谢谢你，一切都很好。噢，布朗先生，要是你不介意的话，现在咱 们就开始谈谈业务吧。 -- 好，你想谈谈杨梅的事，对不对？
-- 对。布朗先生，也许你已经知道最后一批60箱的杨梅严重损坏的 情况。“柯娜”轮一到达伦敦的时候，我们就遗憾地发现其中有一 半左右的箱子渗漏。经卫生检疫局官员仔细检查，认为 内装食品 不可供人们食用。
B: Just a , if you please, Mrs.Wang. Have your people in London discovered what were the exact causes of the ? It was rather a case, for thousands of tons of this product have been exported and this seems to be the only case of a
第十一章 Claims索赔
第一节 Claims Letters索赔信
一、The Steps of Writing Claim Letters索赔信的写作步骤
虽然没人愿意，但是有些情况时有发生，如卖方发错了货物，买方不满意货物的质量，卖方迟交货物，货物受损或者卖方价格过高等等。在出现这些情况时，买方通常会为了挽回损失而向卖方提出索赔。
赔偿内容可以有如下几个方面： （1）请求赔偿损失。 （2）请求补运。货物短少或短交时，可请求补运。 （3）请求调换。货物的品质不符或规格不符，可请求调换。 （4）请求修理。机器发生故障或损坏时，可要求修理。 （5）请求减价或折让。如交货延迟、品质不佳，皆可要求减价或贬值折让。 （6）拒收货物请求退还货款，并赔偿损失。 通常写作索赔信可以遵循下列格式： 1〃详尽陈述事实，说明出了什么问题。在这部分里应给出具体的日期、货物的品名、和数量、合同号及任何其他详尽的信息，以便对方进行查询；（Detailed information to explain the problem. This explanation should give dates, name and quantity of goods, contract number or any other specific information that will make a recheck easier for the reader）
●We have just received…evidencing…（我们刚收到……证明……） ●We regret having to inform you that …arrived in…（很遗憾通知你方……到达……）
●20% of the packages had been broken…（……20%的包装破损……） ●It was found that upon examination……（检查后发现……） 2〃说明此差错带来的不便或损失，以使你的投诉或索赔更有力；（A statement of the inconvenience or loss that has resulted from this error. This strengthens your argument）
●The materials are quite unsuited to…（货物很不适合……） ●These goods are entirely useless to us…（这些货物对我们毫无用处……） ●This has caused us much inconvenience…（这给我们带来了很大不便） 3〃说明希望对方如何解决问题。如何不知道哪种解决方式为宜，可敦促对方采取必要的行动。（A statement of how you wish the reader to act. The writer who doesn’t know what adjustment is proper should try to stimulate prompt investigation and action）
●We wish to get your early reply.（希望收到你方早日答复） ●We look forward to your settlement at an early date.（盼早日收到你方解决办法）
二、The Principles of Claim Letters索赔信的写作原则
当写索赔信时，应照顾到读者的荣誉和权利，清楚地解释发生了什么事情，而不要讲一些不相关的事情。清楚地说明你的不便或者所造成的损失，还应说明你需要什么样的赔偿。
投诉应该立即进行，因为任何拖延对供应商来说都会使事情复杂化。应该认为卖方会采取补救措施。 一般来说，索赔的目的是为了获得更好的服务。信写的越具体就越容易使对方处理索赔。所以写索赔信时措辞要谨慎，语气要委婉，同时注意陈述事实，做到有理有据，这样才能够被对方所接受。
三、Text Explanation and VocabularyⅠ课文分析和词汇1
Dear Mr. Smith:
We have recently received a number of complaints1from customers about your
clocks. The clocks are clearly not giving satisfaction2and in some cases3we have had to refund4the purchase price.（说明自己的实际情况）
The clocks complained about are part of the batch5of five hundred supplied to our order No. 908 of 2nd April. This order was placed on the basis of6a sample clock left by your representative. We have ourselves compared7the performance8of this sample with that of a number of the clocks complained about and there is little doubt9that many of them do not tell the right time10.（详细解释状况）
The complaints received relate11only to clocks from the batch referred to12. Clocks supplied before these have always been satisfactory13. We are therefore writing to ask you to accept return14of the unsold balance15, amounting to 503 clocks in all16, and to replace17them by clocks of the quality our earlier dealings with you have led us to expect.（具体索赔要求）
Sincerely, 讲解： 第一段： We have recently received a number of complaints1from customers about your
clocks. The clocks are clearly not giving satisfaction2and in some cases3we have had to refund4the purchase price.
1. complaint抱怨，不满，名词。 例： （1）We received your letter of complaint of 12 June with regret.（收到你方6月12日的投诉信，甚歉。）
（2）Recently we received many complaint from our customers.（最近我们收到许多客户的投诉。）
complain抱怨，投诉。动词。 例：Many customers complain about products.（许多客户投诉我们的产品。） claim索赔。register one’s claim with sb/against sb提出索赔，也可以用file a claim，lodge a claim，raise a claim，make a claim。后面接with you/against you。 例：
（1）Claims are payable only for that part of the loss, that is over 5%.（损失只赔超过5%的部分。）
（2）We register our claim with you as follows: …（我们就下列问题向你们提出索赔。）
（3）Claims for shortage or incorrect material must be made within 30 days after arrival of the goods.（对短重或错发的索赔必须在货到后30天内进行。）
（4）Your claim on this cargo has been settled.（你方就这批货的索赔已经解决。） （5）We lodge a claim with you for the short-weight.（我们就短重向你方提出索赔。）
（6）We lodge a claim with you on fertilizer.（我们就化肥向你方提出索赔。） 2. giving satisfaction 令人满意。意思同satisfactory。事物作主语。 satisfaction满意，名词。 例： （1）The pens are not giving satisfaction.（这些钢笔很令人不满意。） （2）The first shipment of pens has turned out to the satisfaction of the users.（第一批货运送的钢笔令客户们非常满意。）
3. in some cases有时候。 例：In some cases，the goods are returned to us.（有时货被退回来了。） 4. refund偿还，归还（款项）。 例： （1）We have had to refund the purchase price.（我们不得不退回货款。） （2）The sellers promise to refund the buyers the full invoice value of the goods.（卖方答应按货物发票的金额偿还买方。）
（3）We will refund the transportation expenses.（我们会退回运费。） 讲解： 第二段： The clocks complained about are part of the batch5of five hundred supplied to our order No. 908 of 2nd April. This order was placed on the basis of6a sample clock left by your representative. We have ourselves compared7the performance8of this sample with that of a number of the clocks complained about and there is little doubt9that many of them do not tell the right time10.
5. batch一批货。 6. on the basis of在……基础上，以……为依据。 例：On the basis of the SCIB’s Survey Report，we lodge a claim with you for the short-weight.（根据商检局的检验报告，我们对你方短重提出索赔。）
7. compare比较，动词。用法为compare sth with…（把某物与……相比）；compare sth to…（把某物比作……）
例：When we compare the goods with the samples you sent，we found that……（当我们把货物与你方寄来的样品相比时，我们发现……）
例：The performance of the machine is not satisfactory.（机器的运转令人不满意。） 9. there is little doubt意思同there is no doubt。毫无疑问。 例： （1）There is little doubt that it is caused by rough handling.（毫无疑问这是由于野蛮装运造成的。）
（2）There is little doubt that he is in trouble.（毫无疑问他有麻烦了。） 10. tell the right time走时准确。 讲解： 第三段： The complaints received relate11only to clocks from the batch referred to12. Clocks supplied before these have always been satisfactory13. We are therefore writing to ask you to accept return14of the unsold balance15, amounting to 503 clocks in all16, and to replace17them by clocks of the quality our earlier dealings with you have led us to expect.
11. relate to与……相关；与……有关。 例： （1）This is a problem relating to pollution.（这是一个与污染有关的问题。） （2）The loss is related to his negligence.（损失与他的疏忽有关。） 12. refer to 参阅，提及，谈到。 例： （1）We refer you to our bank for our financial standing.（请你们向我方银行了解我们的资金状况。）
（2）You can refer to the bank for our financial standing.（请你们向我方银行了解我们的资金状况。）
13. satisfactory令人满意的。 例： （1）The pens are not satisfactory.（这些笔令人不满意。） （2）The users have found your pens satisfactory.（用户们觉得你们的钢笔令人满意。）
satisfied满意的。人作主语。 例：We are satisfied with his performance.（对他的表现我们感到满意。） 14. return退回，动词。 例：Please return the goods and we will replace them for you.（请退回货物，我方给你们更换。）
15. unso
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