【www.gbppp.com--经典美文】
总经办:Executive Office
董事长:Director
总经理:General Manager
总经办主任:Director of Executive Office
行政干事:Executive Affairs
车队长:Chief Driver
司机:Driver
医生:Doctor
护士:Nurse
财务部:Financial Division
财务部总监:Financial Controller
财务部经理:Chief Accountant
会计部经理: Accounting Manage
会计主管: Accounting Officer
会计:Accouter
工资员:Payroll Control
应付主管:Payable Officer
应付员;Payable Clerk
应收主管:Receivable Officer
成本部经理:Cost Controller
成本主管:Cost Control Officer
成本员:Cost Control
出纳员:Teller
收银主管:Cashier Officer
收银员: Cashier
信贷主管: Loan Officer
信贷员:Creditor
查核部经理: Auditing Manager
查核主管:Auditing Officer
查核员:Auditor
电脑部经理:EDP Manager
电脑工程师:Computer Engineer
电脑操作员:Computer Operator
采购部经理:Purchasing Manager
采购主管:Purchasing Officer
采购员:Purchaser
仓库主管:Storeroom Officer
仓管员:Storeman
收货主管:Receiver Officer
收货员:Receiver
文员:Clerk
人事培训部Human Resources & Training Division
人事培训部总监:Human Resources Director
人事部:Personnel Department
人事部经理:Personnel Manager
培训部:Training Department
培训部经理:Training Manager
培训部主任(人事干事): Training Officer
人事助理兼后勤总务:Personnel Officer
人事文员:Clerk
翻译兼英语教师:English Translator & Teacher 员工餐厅主管: Staff Canteen Supervisor
员工餐厅领班: Staff Canteen Captain
厨师:Cook
厨师助理:Cook Assistant
员工宿舍领班: Staff Dormitory Captain
宿舍管理员: Staff Dormitory Keeper
市场营销部: Sales & Marketing Division
市场营销部总监:Director of Sales and Marketing 销售部经理: Sales Manager
销售部副经理:Asst. Sales Manager
高级客户经理:Senior Clients Manager
策划经理:Planning Manager
公关部经理: Public Relations Manager
销售主任: Sales Officer
公关主任: Public Relations Officer
文员:Clerk
房务总监:Rooms Division Director
前厅部:Front Office Department
前厅部经理:Front Office Manager
接待处经理:Reception Manager
接待处主管:Chief Receptionist
接待处领班: Receptionist Captain
接待员:Receptionist
预定部领班: Reservation Captain
预定员:Reservationist
大堂副理:Assistant Manager
礼宾部主管:Chief Concierge
礼宾部领班: Concierge Captain
行李员:Bellboy
门僮:Doorman
总机主管:Operators Supervisor
总机领班: Operators Captain
管家部:Housekeeping Department
管家部经理:Executive Housekeeper
管家总管:Asst. Executive Housekeeper
服务中心领班:Service Center Captain
服务中心文员: Service Center Clerk
楼层高级主管:Senior Floor Supervisor
楼层主管:Floor Supervisor
楼层领班:Floor Captain
客房服务员:Room Attendant
健身房服务员:Gymnasium Attendant
桌球服务员:Billiard Attendant
公卫主管:PA Supervisor
公卫领班:PA Captain
清洁工:P.A. Man
洗衣房经理:Laundry Manager
布草主管:Uniforms Supervisor
布草领班:Uniforms Captain
洗衣房主管:Laundry Supervisor
缝纫工:Seamstress
熨烫工:Presser
水洗领班:Laundry Captain
干洗领班:Dry Clean Captain
洗涤工:Washer
更衣室管理员:Staff Lockers Rooms Keeper
娱乐部:Recreation Department
娱乐总监;Recreation Director
楼面经理:Service Manager
康乐主管:Recreation Center Supervisor
康乐领班(楼面部长):Captain
DJ部高级工程师:DJ Senior Engineer
DJ部主管:DJ Supervisor
DJ部长:DJ Captain
DJ员:DJ咨客:Hostess
舞台总监:Stage Performance Director
舞台主任:Stage Performance Supervisor
舞厅服务员:Waiter/Waitress
高级主管:Security Senior Supervisor
艺术总监:Arts Director
主持:Preside
演员:Actor& Actress
拓展部经理:Marketing Manager
服务员:Waiter & Waitress
工程部:Engineering Department
工程部经理:Chief Engineer
总工程师:General Engineer
高级工程师:Senior Engineer
主管工程师:Supervisor Engineer
值班工程师:Duty Engineer
电梯高级技工:Lift Senior Technical电梯技工:Lift Man 空调高级技工:Air-conditioning Technical
锅炉高级技工:Senior Boilerman
强电维修高级技工:Senior Electrician
强电值班技工:Duty Electrician
强电维修技工:Electrician
弱电值班维修技工:Duty Electrician
机修技工:Machination
木工油漆高级技工:Carpenter &painter
仓管员:Storeman
保安部:Security Department
保安部经理:Security Manager
保安部主管: Security Supervisor
保安部领班:Security Captain
保安员: Security Guard
消防主任: Fire Center Officer
消防员:Fireman
餐饮部:Food & Beverage Department
中餐厅:Chinese Restaurant
西餐厅:Western Restaurant
餐饮总监;F & B Director
餐饮部经理:F & B Manager
中餐部经理:Chinese Restaurant Manager
西餐部经理:Western Restaurant Manager
营业部经理:Sales Manager
宴会销售部经理:Banquet Sales Manager
宴会销售主任:Banquet Sales Officer
高级主管;Senior Supervisor
领班:Captain
高级服务员:Senior Waiter & Waitress
服务员:Waiter & Waitress
咨 客:Hostess
传菜员:Pantryman
实习生:Trainee
行政总厨:Executive Chef
助理行政总厨:Asst. Executive chef
中厨总厨:Master Chef Chinese Food
中厨主厨:Sous Chef (Chinese Kitchen)
西厨总厨;Master Chef .Western Food 西厨主厨:Sous Chef(Western Kitchen) 西饼主厨:Chief Baker
点心工:Pastry Cook
烧味厨师:Grill Chef
厨工:Cook Assistant
管事部:Steward Department 总管事:Chef Steward
管事主管:Steward Supervisor 碗工:Dishwasher
管事清洁工:Cleaner
酒水部经理:Beverage Manager 调酒师:Bartender
酒吧服务员:Barman
咖啡厅主管:Coffee Shop Supervisor
酒店客房部常用英语(一)
1、Have you a reservation?
您预定过了吗?
2、May I know your name and room number?
您能告诉我您的名字与房间号吗?
3、Here is your room key.
给您房间钥匙。
4、Please pay at the cashier’s desk over there.
请去那边帐台付款。
酒店客房部常用英语(二)
5、Are these your baggage?
这些是您的行李吗?
May I take them for you?
我来帮您拿好吗?
6、Housekeeping, may I come in?
客房服务员,我可以进来吗?
酒店客房部常用英语(三)
7、Leave your laundry in the laundry in the laundry bag behind the bathroom door.
请把要洗的东西放在浴室门后的洗衣袋中。
8、I hope I’m not disturbing you.
我希望没有打扰您。
9、One moment, madam. I’ll bring them to you right away.
等一会儿,夫人。我马上送来。
10、I’ll send for an electrician( doctor...)
我给您请电工(大夫……)。
餐饮部:
11、Sit down, please. Here is the menu.
请坐,给您菜单,教师。
May I take your order, sir?
您要点菜吗?
12、What would you like to have, coffee or tea?
您要喝咖啡还是茶?
13、Would you like to have any wine with you dinner?
您用餐时要喝点酒吗?【客房服务员英文】
14、Service hours are:
(餐厅)供给工夫是:
7:00a.m.to 9:00a.m.for breakfast.
早餐7点到9点。
11:30a.m.to1: 30p.m.for lunch.
午餐11点半到1点半。
6:30p.m.to 8:30p.m.for dinner.
晚餐6点半到8点半。
15、Here is the bill. Please sign it.
这是您的账单,请签字。
酒店客房部常用英语胶水gluewater胶条adhesivetape宽带线coderline变压器transformerBASICENGISHFORHOTELHOUSEKEEPINGPARTTWO客房部英语培训句型部分本章概述一、Greeting二、O……酒店客房部常用英语服务员,我可以进来吗?B:Yes,whatitis?什么事呀?A:we'dliketocleantheroom.Maywedoitnow:?我们为您打扫房间,现在可以吗? B:Yes,go ahead可以来吧!三、句型MayImakeupyourroom?我可以打扫您的房间了吗?May we clean your room now.Sir?我可以打扫您的房间了吗?你能一会儿来吗?
May I help you/what can I do for you?我能帮您做点什么吗?四、词汇morning早上afternoon下午evening晚上Housekeeping客房服务员cleantheroom打扫房间comebacklater一会儿来makeuproom打扫房间英语培训(二)一、日常用语Excuseme.Sir/Miss/Madam打扰您一下,什么时候比较方便先生?现在几点了?What is your roomnumber?
我的房间是哪间?韦博国际英语不错的哎,有基础班,从26个字母开始学都可以的,可以去了解一下,毕竟每个人情况都不一样,去看看适不适合你~南京现在有哪些机构是针对成人英语培训的啊,从基础学起的,呃有啊?楼主可以去试下我之前培训的这家成人英语基础培训班只要有电¥话无论在哪里都可以随时学英语,这样可以切实保障你不间断地身处英语学习环境中,课程特色:5人小班,直接面对面与老师进行英语语法、关键句型、词汇讲解、写作等英语技巧学习,针对性解决问题。3)新概念三册适合人群:想通过针对性辅导提高的中级左右水平综合英语教材的学习者。课程特色:5人小班,直接面对面与老师进行英语的技巧学习、最终使其能达到英文地道、简练、逻辑关系清晰的程度,写作水平飞跃;
但学习对于教师们来说不是太困难的酒店客房部常用英语事情。专家们认为,从长远看来,懂一些英语和一些国外的文化是很实用的。英语现在成为一种工具,已经是大家的一种共识:随着生活水平的酒店客房部常用英语提高,越来越多的外国家电、产品进入寻常百姓家,越来越多的产品有了英文标签…英语就像一扇窗,开了这扇窗,我们就能领略到不一样的风景。俗话说:艺多不压身。
酒店客房英语
一、问候:
Good morning sir/Mr…... 早上好 先生
Good afternoon miss/madam 下午好
Good evening 晚上好
Good night 晚安
二、情景对话:
A: Housekeeping . May I come in? 服务员,我可以进来吗?
B: Yes, what it is? 什么事呀?
A: we ‘d like to clean the room. May we do it now:? 我们为您打扫房间,现在可以吗?
B: Yes, go ahead 可以来吧!
三、句型
May I make up your room? 我可以打扫您的房间了吗?
May we clean your room now . Sir? 我可以打扫您的房间了吗?
Could you come back later? 你能一会儿来吗?
May I help you / what can I do for you ? 我能帮您做点什么吗?
四、词汇
morning 早上 afternoon 下午 evening 晚上
Housekeeping 客房服务员 clean the room 打扫房间 come back later 一会儿来 make up room 打扫房间
英语培训(二)
一、 日常用语
Excuse me. Sir/Miss/Madam 打扰您一下,先生 // 小姐
Thank you/thanks 谢谢
You are welcome. 别客气
Goodbye / See you 再见
二、 句型
What time would it be convenient. Sir? 什么时候比较方便先生?
We’ll come and clean your immediately.我们将立刻来打扫您的房间
What time is it now? 现在几点了?
What is your room number ? 我的房间是哪间?
三、 数字/时间
one two three four five six seven eight nine ten eleven twelve thirteen fourteen fifteen sixteen seventeen eighteen nineteen twenty-one thirty fifty sixty seventy eighty ninety thousand million billion
one ‘o clock two ‘o clock two thirty a quarter to/past three
四、 词汇
Just a moment 稍等 convenient 方便 immediately立刻
酒店各部门、各岗位名称(英汉对照)
部门岗位与职位英文对应表
1、 此份文件编号适用于部门操作手册岗位职责时职位编码;
2、 所有第一部门均以三位数字母代表,此点亦用于以后所有发文及相关部门简码编写中,如下:
总经办:GMO General Manager Office
人事部:HRD Human Resource Department 财务部:ACC Accounting Department 保安部:SEC Security Department 工程部:ENG Engineering Department
销售部:MKT Marketing Department 前厅部:FRO Front Office Department 管家部:HKP Housekeeping Department 餐饮部:FNB Food & Beverage Department 娱乐部:ENT Entertainment Department
康体部:SNR Sports & Recreation Department 注:分部参考下表。
饭店服务员常用英语口语
1、What kind of rooms(foods) would you like to have?
9、Let me propose a toast to the health of our guests!
您需要什么样的房间(吃什么样的菜)? 建议为在座客人的健康干杯!
2、Here is a brochure of our hotel and tariff. 10、Cheers!(Bottoms!)
这是介绍我们饭店的小册子和价目表。 干杯!
3、We'll give you a 10%(ten percent ) discount. 11、How do you like Chinese food?
我们给您九折优惠。 您喜欢中国菜吗?
4、We'll offer tour guides complimentary breakfasts. 12、What do you think of our service?
我们给陪同提供免费早餐。 您对我们的服务有什么意见?
5、We accept your terms. 13、
Thank you for your comments(compliment, suggestion
我们接受您的条件。
s).
6、May I introduce myself?
谢谢您给我们提的意见(赞扬、建议)
让我介绍我自己。
14、I'm afraid it's against the hotel's regulations.
7、May I present you a litter souvenir?
这是违反饭店规章制度的。
请接受我们的一点小纪念品。
15、In our hotel we don't accept tips.
8、Let's drink to our friendship!
我们饭店是不收小费的。
为我们的友谊干杯!
16、It's our pleasure to serve our guests well.
我们为能为客人服务好而感到高兴。 23、What can I show you.
17、Thank you all the same. 您要买什么?
然而,还是要谢谢您。 24、
How do you like this fashion (color, size, design )?
16、I'm afraid you'll have to pay for the damage.
您喜欢这种款式(颜色、尺寸、图案)吗?
您必须赔偿。
25、The extra large size of this color is out of stock.
17、Thank you for telling us about it.
这种颜色的特大号已经卖完了。
谢谢您告诉我们
26、Please try us again tomorrow.
18、I'll look into the mater right away.
请明天再来看看。
我马上去处理这件事情。
27、
19、I assure you it wont happen again.【客房服务员英文】
They are altogether 175(one hundred and seventy-five)
我保证此类事情不会再发生。
Yuan.
20、Please don't worry, sir (madam) 共计175元。
先生(夫人),请不必担心。 28、You may pay in cash or with credit card.
21、I will send someone up to your room right away. 您可以付现金也可以用信用卡。
我马上派人到你的房间去。 29、
You have made a good choice, you have very good tas
22、I can't guarantee anything, but I'll try my best.
te.
我不能保证,但我会尽力而为。
您真会买东西,眼力真好
酒店各职位英语称呼
酒店各职位英语名称
董事长:Director 收银主管:Cashier Officer
总经理:General Manager 信贷主管: Loan Officer
总经办:Executive Office 应付主管:Payable Officer
总经办主任:Director of Executive Office 应收主管:Receivable Officer
车队长:Chief Driver 会计主管: Accounting Officer
行政干事:Executive Affairs 成本主管:Cost Control Officer 医生:Doctor 仓库主管:Storeroom Officer
司机:Driver 收货主管:Receiver Officer
文员:Clerk 采购主管:Purchasing Officer
护士:Nurse 电脑工程师:Computer Engineer
查核员:Auditor
财务部:Financial Division 收货员:Receiver
财务部总监:Financial Controller 收银员: Cashier
财务部经理:Chief Accountant 信贷员:Creditor
电脑部经理:EDP Manager 应付员;Payable Clerk
查核部经理: Auditing Manager 会计:Accouter
会计部经理: Accounting Manager 出纳员:Teller
成本部经理:Cost Controller 工资员:Payroll Control
采购部经理:Purchasing Manager 成本员:Cost Control
查核主管:Auditing Officer 仓管员:Storeman
电脑操作员:Computer Operator 采购员:Purchaser
人事培训部Human Resources & Training Division
人事培训部总监:Human Resources Director 市场营销部;Sales & Marketing Division 人事部:Personnel Department 市场营销部总监:Director of Sales and Marketing 培训部:Training Department 销售部经理; Sales Manager
人事部经理:Personnel Manager 销售部副经理:Asst. Sales Manager
培训部经理:Training Manager 高级客户经理:Senior Clients Manager
人事助理兼后勤总务: Personnel Officer 策划经理:Planning Manager
培训部主任(人事干事): Training Officer 公关部经理; Public Relations Manager 人事文员:Clerk 销售主任: Sales Officer
翻译兼英语教师:English Translator & Teacher 公关主任: Public Relations Officer 文员:Clerk
员工餐厅主管: Staff Canteen Supervisor
员工餐厅领班: Staff Canteen Captain 房务总监:Rooms Division Director
厨师:Cook 前厅部:Front Office Department
厨师助理:Cook Assistant 管家部:Housekeeping Department
员工宿舍领班: Staff Dormitory Captain 前厅部经理:Front Office Manager 宿舍管理员: Staff Dormitory Keeper 接待处经理:Reception Manager
更衣室管理员:Staff Lockers Rooms Keeper 大堂副理:Assistant Manager
各部门、岗位名称英汉对照
总机主管:Operators Supervisor 楼面经理:Service Manager
礼宾部主管:Chief Concierge DJ部高级工程师:DJ Senior Engineer 接待处主管:Chief Receptionist 康乐主管:Recreation Center Supervisor 接待处领班: Receptionist Captain DJ部主管:DJ Supervisor
预定部领班: Reservation Captain 舞台主任:Stage Performance Supervisor 总机领班: Operators Captain 康乐领班(楼面部长):Captain
礼宾部领班: Concierge Captain DJ部长:DJ Captain
接待员:Receptionist 舞厅服务员:Waiter/Waitress
预定员:Reservationist 健身房服务员:Gymnasium Attendant
行李员:Bellboy 桌球服务员:Billiard Attendant
门僮:Doorman 主持:Preside
管家部经理:Executive Housekeeper 演员:Actor& Actress
管家总管:Asst. Executive Housekeeper 服务员:Waiter & Waitress
洗衣房经理:Laundry Manager DJ员:DJ
楼层高级主管:Senior Floor Supervisor 咨客:Hostess
楼层主管:Floor Supervisor
公卫主管:PA Supervisor
洗衣房主管:Laundry Supervisor 工程部:Engineering Department
布草主管:Uniforms Supervisor 总工程师:General Engineer
服务中心领班:Service Center Captain 工程部经理:Chief Engineer
楼层领班:Floor Captain 高级工程师:Senior Engineer
公卫领班:PA Captain 值班工程师:Duty Engineer
水洗领班:Laundry Captain 主管工程师:Supervisor Engineer
干洗领班:Dry Clean Captain 强电维修高级技工:Senior Electrician 布草领班:Uniforms Captain 电梯高级技工:Lift Senior Technical
服务中心文员: Service Center Clerk 空调高级技工:Air-conditioning Technical 仓管员:Storeman 锅炉高级技工:Senior Boilerman
清洁工:P.A. Man 强电值班技工:Duty Electrician
客房服务员:Room Attendant 强电维修技工:Electrician
缝纫工:Seamstress 电梯技工:Lift Man
熨烫工:Presser 机修技工:Machination
洗涤工:Washer 木工油漆高级技工:Carpenter &painter
弱电值班维修技工:Duty Electrician
娱乐部:Recreation Department 保安部:Security Department
娱乐总监;Recreation Director 保安部经理:Security Manager
舞台总监:Stage Performance Director 高级主管:Security Senior Supervisor 艺术总监:Arts Director消防员:Fireman 主管: Security Supervisor
拓展部经理:Marketing Manager 消防主任: Fire Center Officer
各部门、岗位名称英汉对照
保安员: Security Guard 领班:Security Captain
服务员:Waiter & Waitress 咨 客:Hostess
餐饮部:Food & Beverage Department 传菜员:Pantryman
中餐厅:Chinese Restaurant 实习生:Trainee 西餐厅:Western Restaurant
餐饮总监;F & B Director
餐饮部经理:F & B Manager
行政总厨:Executive Chef
助理行政总厨:Asst. Executive chef
中厨总厨:Master Chef Chinese Food
中厨主厨:Sous Chef (Chinese Kitchen)
西厨总厨;Master Chef .Western Food
西厨主厨:Sous Chef(Western Kitchen)
西饼主厨:Chief Baker
点心工:Pastry Cook
烧味厨师:Grill Chef
厨工:Cook Assistant
管事部:Steward Department
总管事:Chef Steward
主管:Steward Supervisor
碗工:Dishwasher
管事清洁工:Cleaner
宴会销售部经理:Banquet Sales Manager
宴会销售主任:Banquet Sales Officer
中餐部经理:Chinese Restaurant Manager
西餐部经理:Western Restaurant Manager
营业部经理:Sales Manager
酒水部经理:Beverage Manager
调酒师:Bartender
酒吧服务员:Barman
咖啡厅主管:Coffee Shop Supervisor
高级主管;Senior Supervisor
领班:Captain
高级服务员:Senior Waiter & Waitress
酒店部门英语名称
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4. Executive Officet行政办公室 Human Resources Dept.人力资源部 Front Office前厅部 Housekeeping Dept.管家部
5. Food & Beverage Dept.餐饮部
6. Recreational Dept.康乐部
7. Financial Dept.财务部
8. Sales Dept.市场营销部
9. Security Dept.保安部
10. Engineering Dept.工程部
11. Waiting list等候名单
12. Average room rate平均房价
13. DND=Do Not Disturb请勿打扰
14. VIP=Very Important Person贵宾
15. Package包价服务
16. No-show订房不到
17. Message留言
18. Cancellation取消
19. Walk-in无预订散客
20. Morning call叫醒服务
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24. Complain投诉 Over booking超额预订 OOO=Out of Order维修房 Lost and found 失物招领
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